FAQ

Learn about Fin.do’s tools, features, and best practices.

General

What is Fin.do?

Fin.do is a global instant money transfer platform that enables anyone to send and receive money in any currency.

Fin.do is not an e-wallet and doesn’t store any funds, so you don’t need to create a new payment account in order to send money. Money simply moves from your bank account to the recipient’s account within seconds.

We offer transparent rates and eliminate high bank fees and double currency conversions so you save money when you send with Fin.do.

To use Fin.do, just link your existing Mastercard or Visa debit, credit, or prepaid cards to the Fin.do app and start transferring money within minutes. You can send money to other Fin.do users, saved templates, your own cards, or a 16-digit card number.

How long does a money transfer take?

We are an instant, multi-currency money transfer platform and the majority of transactions in our network complete within seconds.

In some rare cases, transfers may take 1-2 days, depending on the recipient’s card issuing bank. You can see the estimated transfer completion date on the fee commission calculation screen before you send, as well as in your transaction receipt.

How is Fin.do different from other applications?

We work hard to provide you with instant international money transfers, with no need to create a new payment account. Fin.do is neither an e-wallet nor a bank account, so your money goes directly from you to the recipient. Since we do not hold any funds, your transfer is always quick, easy, and guaranteed.

Transferring money with Fin.do also enables you to avoid double currency conversions, high bank transfer rates, and you always see exactly how much is sent and received. No hidden fees, no extra charges, no surprises!

Is it available on my device?

The Fin.do app is available for both iOS and Android devices.

Who can use Fin.do?

Fin.do was created to allow instant global money transfers in any currency, and we’re working hard to do just that.

Currently, Fin.do accepts cards issued in the following countries:

For Mastercard cards: Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Turkmenistan, Ukraine, United Kingdom, Tajikistan, Uzbekistan, Vatican.

For Visa cards: Sending: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, United Kingdom

**Receiving:**Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan.

Basics

How do I create a Fin.do account?

Creating a Fin.do account is a simple and straightforward process. All you need is a compatible smartphone (either iOS version 10+ or Android version: 5+), an active SIM card, and an email address.

The registration process is quick, easy, and intuitive, and we provide in-app step-by-step instructions to help you get started.

Security is a top priority at Fin.do, so you will be required to confirm your phone number and email address and to create a 4-digit password or activate Touch ID/Face ID.

Can I create a Fin.do business account?

The Fin.do platform is currently available for personal use. We’re planning on adding business solutions shortly.

What if I misspell my name?

If you misspelled your name or any other information in your Fin.do account and haven’t verified your identity yet, simply go to your account (Settings -> Account) and make any changes you wish.

If you’ve already passed identity verification and still need to change the spelling of your name, please contact Customer Support.

How do I add a card to my account?

You can add a debit, credit, or prepaid card to your account by going to My Cards -> Add Card. you can also add a card from Transactions. You can add a card by scanning it or by entering the card information manually.

In some cases, authorization of the card is required. A small amount of €1 (or its equivalent in your local other currency) will be charged and immediately refunded. Occasionally, refunds may take up to two days, depending on your issuing bank. The first verified card added to your account will automatically become your default card for sending and receiving transactions. You can change this by either going to My Cards in the Fin.do app or by swiping left and pressing the star icon next to your chosen card.

How can I manage my cards?

When you first create your Fin.do account, you can add up to five cards.

All cards added to your account will be divided into two main categories:

  1. cards for sending and
  2. cards for receiving transfers.

Please be aware that not all cards added to your account will be approved for receiving or sending transfers, for example, if they only support outgoing or incoming transfers depending on the region or card type.

Prepaid cards such as Payoneer, Paygoo, etc., only work for sending money. For each card category, a default card will be set. You can change this at any time by going to My Cards and changing the default card manually.

Can I browse my transaction history?

Yes, simply go to the Transactions section in your Fin.do app to access your full history of sent and received transactions.

How do I transfer money?

In order to transfer money via Fin.do, you need to set up an account and add at least one verified card.

Then, simply select a card you wish to send money from, and either select a recipient. You can choose one from your contact list or insert a 16-digit card number. Once this information has been selected, you will be able to see the recipient's currency, transfer fee, and exchange rate.

How can I cancel a transaction?

All money transfers between users are processed immediately and hence are irrevocable.

However, you can personally contact the recipient and request a refund, explaining the reason for your request. We cannot determine whether a refund request will be accepted or not, as this depends exclusively on each Fin.do user.

How much money can I transfer?

When you first create a Fin.do account you will be able to transfer up to $1,000 per day or $5,000 per month per card, with a maximum limit of $25,000 per month for all cards combined.

Once your Fin.do account is verified, your transfer amount will increase to $1,400 per day and $7,000 per month per card. This limit can be higher depending on the risk assessment conducted by our risk department, with a maximum limit of $35,000 per month for all cards combined.

We recommend you check the transfer limits for each card with your issuing bank to make sure they are high enough to proceed with money transfers using Fin.do.

We constantly monitor each transaction to detect any suspicious activity and keep our users and their data safe. If we suspect anything unusual about a certain transfer, we will contact you and request further information.

Who can I transfer money to?

You can transfer money to another Fin.do user by searching for them in the app. If the recipient doesn’t use Fin.do yet, simply enter their 16-digit card number or invite them to join Fin.do by sharing a fee-free transfer of up to 150$.

Can I transfer money between my own cards?

Yes! It is easy to transfer money between your own cards and the process is the same as sending money to another Fin.do user. Simply select the card you wish to transfer money to from your ‘My Cards’ list.

Currency Exchange

What currencies does Fin.do support?

Fin.do supports all tradable currencies, around 160 in total.

What about currency exchanges and rates?

Fin.do makes it easy to send and receive money in any currency. There are no hidden fees; all exchange rates are fully transparent and shown before any transaction is made. We eliminate high bank fees and guarantee exchange rates so you know exactly what the recipient gets.

Identity Verification

Why do I need to verify my identification with Fin.do?

We ask all our customers to provide ID documentation so that we can verify who they are. By doing this, we prevent fraud and unauthorized uses of our app, keeping our users, their data, and all transactions secure.

If you wish to increase your sending limits, make a transfer above your transaction limits, or if we detect any suspicious activity on your account, we may require you to submit identity verification documentation.

When creating your Fin.do account, it is important that you provide complete and accurate information, such as your name, address, and email address, so that we can easily contact you and verify your information.

How can I verify my identity?

You may need to send us identity verification documentation whenever you make a transfer above your transaction limit, if you want to increase your card-sending limit, or if we detect any unusual activity on your account.

Types of ID that we accept are:

  • Passport
  • Driving License
  • ID Cards
  • Residency Cards

When creating your Fin.do account, it is important that you provide complete and accurate information, such as your name, address, and email address, so that we can easily contact you and verify your information.

The identity verification process involves:

  1. Confirm your name and date of birth
  2. Fill in your address and select the issuing country of your chosen ID
  3. Scan the ID document of your choice
  4. Take a selfie, so we can confirm it’s really you in your ID document

Fees & Rates

What are the fees for using Fin.do?

With Fin.do, there are no hidden fees! Both the sender and the recipient have full transparency on the amount charged and received in every transaction. Before sending money, you will see all currency exchange rates and transfer fees, so that you know exactly what the recipient receives. There are no surprises!

Are there any other fees involved?

All our fees are fully transparent, and you will see all exchange rates before you approve any transfer, so there are no hidden costs!

Your bank may apply certain additional fees which Fin.do is unable to display during your transaction. If you are unsure about this, please get in touch with your issuing bank.

Security

How do I know Fin.do is safe?

We do everything in our power to make sure every Fin.do transfer is entirely secure. We are not a bank or an e-wallet, and at no point do we hold any funds. Transfers are sent directly from sender to recipient.

We make sure that:

  • Your phone number is only visible to people in your contacts list
  • Encrypted card information collected by Fin.do in the app will be passed on to the licensed payment service provider, so data such as PCI DSS protocol can be processed.
  • Fin.do encrypts all personal and financial data to keep it safe. People and organizations you pay will only be able to see and store the first six digits and the last four digits of your card number.
  • We constantly keep your account safe by monitoring for fraud using our proprietary internal algorithms.
  • 3DS protocol is used when making any transaction and when adding a new card to your account.
  • SMS verification codes are sent by your issuing bank to your phone number each time you log into your Fin.do app. You need this information in order for the transfer to be approved.
  • CVV and CVC codes must be entered for every transfer.

What about my privacy?

Fin.do customers trust us to manage their financial transfers and history as well as to store their personal data in a secure way. That is why we encrypt all personal data and we will never sell or disclose user information to third parties without your permission.

In accordance with PCI DSS standards and industry compliance, our Fin.do server receives decoded card data and uses that during money transfers. This means you are the only one who can see your personal information.

Troubleshooting & Support

I’m having trouble adding a card to my Fin.do account or using a card for transfers

Sometimes, your issuing bank may decline certain requests when using Fin.do, if they deem it suspicious. If this is the case, you will be unable to add new cards or make transfers. When this happens, it means your bank has sent a ‘Do Not Honor’ response to Fin.do.

But don’t worry, this can be solved. All you need to do is contact your issuing bank and let them know that Fin.do is a trusted service provider. Once they confirm this, you will successfully be able to add your cards and make transactions. If you are still having issues, please contact Fin.do Support.

What is 3DS verification?

3DS stands for 3D Secure, an identity verification protocol that enhances the security of online card payments and which is available for both Mastercard and Visa transactions.

For safety and security measures, you must enter the 3DS authentication code to confirm all payments using your card.

3DS authentication can be carried out in several ways:

  • Confirmation through your bank’s app
  • Entering your PIN or password
  • Using a one-time code sent to your phone number
  • Using fingerprint or facial recognition to confirm transactions

Insufficient Funds or other limits

Your bank may stop card payments if you have insufficient funds in your account or if you have a per-transaction limit for online payments. These limits vary from card to card and from bank to bank. However, per-transaction limits in many southern European countries can be as low as €200-€300. Other banks may treat card payments as cash withdrawals, meaning your cash withdrawal limit will apply. To find out more or to adjust your limits, please get in touch with your bank and try again.

How can I turn off my Fin.do notifications?

Security notifications via the Fin.do app are there to create a smooth experience so you know exactly what is going on with your account. They are a permanent feature and are on at all times for constant account monitoring. If, however, you would like to change your marketing OR optional other notification settings, please go to Settings -> Notifications.

How can I change my user data?

If you haven’t completed identity verification, you will be able to edit your personal details by going to Settings -> Account in your Fin.do app. If you have already passed the identity verification process and still need to change the spelling of your name, please contact Customer Support.

Fin.do is constantly evolving, and we are diligently working behind the scenes to set up future releases which will allow you to add more than one phone number and email address to the same user account.

What if I lose my phone?

Contact Support immediately to block your account. Once you are ready to use the app again, if you have found your phone or if you have a new device, please send a new request via Fin.do Support to unblock your account.

Can I log onto Fin.do from more than one device?

Yes! Our security measures mean that you will receive a notification when logging on and accessing your account from another device. If you receive this notification and the activity looks suspicious, please follow the instructions in the notification to change your password and secure your account as soon as possible.

How can I contact Fin.do Support?

Feel free to contact the Fin.do Support team whenever you need help. You can do this by going to Settings -> Help -> Contact Customer Support in your Fin.do app and clicking the chat icon on your dashboard. Alternatively, you can use Intercom, which can be found at the bottom right side corner of every page on our website.

Get started with Fin.do

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