What do I need to create a Fin.do account?
To create a Fin.do account, you need a smartphone (iOS version: 10.1 and up; Android version: 4.1 and up), an active SIM of any country, and an email. The registration process is easy and intuitive. The application will guide you through the process. You will need to confirm your phone number and email and to create a 4-digit password or activate Touch ID.
Can I create a business account?
Unfortunately, the current version of Fin.do app does not support commercial money transfers. All Fin.do accounts are private accounts.
What if I misspelled my name?
If you have misspelled your full name in Fin.do app and cannot pass identity verification because of that, you can edit your name in the profile (Settings -> Account) at any moment. If you have already passed identity verification but need to change the spelling of your name, please contact Fin.do Customer Support and explain your reasons.
How to add a card?
Add a debit, credit or prepaid card to Fin.do app account by going to Transactions or My Cards -> Add Card. You can either scan your card or enter the data manually. An amount of €1 or below will be charged and immediately refunded to verify the card (in some cases the refunding will take up to 2 days, depending on the issuing bank of the card). The first verified card from the added will be the default card for sending and receiving transactions. You can change the priorities of the cards in My Cards of the app. The type of card (sending, receiving or both) will be determined automatically by our system.
How to manage cards?
You can add up to 5 cards to Fin.do app which are divided into two main categories: cards for sending money; cards for receiving transfers. Unfortunately, not all the cards will be approved for receiving transactions. For each category of cards, there is a default card. Use features for managing cards via “My Cards” screen to change the priorities of the default card manually, anytime while using the application.
Can I browse the history of my transactions?
Yes, you can access the full history of your incoming and outgoing transactions via Transactions.
How can I transfer money?
In order to transfer money via Fin.do, you need to have a Fin.do account and at least one added card which has been successfully verified. Choose a card to send from and a contact person from your contact list, then you will see the currency of the recipient’s card, which allows you to see exactly how much the recipient receives, including the Fin.do fee and the currency exchange.
How can I cancel a transaction?
The transactions between the users are irreversible. However, you can request the money back from the recipient whose phone number is already on your contact list and explain the reason for the cancellation.
Are there any usage limitations?
Initially, you can transfer up to €1,000 per month or equivalent in other currency from each card added. When your account is verified, your limits will be up to €5,000 per months or equivalent in other currency for each card added. Other limits that are applied belong to the card issuer’s policy exclusively. We recommend checking your card issuer limits to make sure they are not lower than Fin.do app’s limits. The company has a right to apply other limits, which will vary across currencies, amounts and types of card (prepaid, debit or credit cards). If you’re under or over any of our limits, we’ll let you know with an error message displayed on the screen.
Whom can I transfer money to?
To send and receive money with Fin.do, both sender and recipient have to install Fin.do app and add cards. If you send money to a recipient who doesn’t have the app, the recipient will receive a text message that includes a link where they can download and install Fin.do app and add a card to receive transaction.
Can I transfer money between my cards?
You can easily transfer money between your own cards in the same way as you do transfers to other Fin.do users. You will need to choose “To myself” for the recipient and then choose from the list of your cards.